Job Information
Amazon Customer Service Associate bilingual Dutch/English-Shipping and Delivery Support in VCC - Netherlands - Virtual, Netherlands
Description
Work from home with Amazon Customer Service!
Role: Customer Service Associate - Shipping and Delivery Support
Job Type: 12 month fixed-term contract, full time 40 hours per week
Pay Rate: €14.45 per hour; salary increase after 6 months tenure
Location: The Netherlands (virtual, work from home in the Netherlands at your registered Dutch home address)
Start date: 15 th July 2024
Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Shipping and Delivery Support (SDS) team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. We won’t ask you to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every conversation to provide the exceptional support experience our customers love.
What will you do as a Customer Service Associate?
As an Amazon SDS Associate, you have a very clear purpose: to ensure successful deliveries by supporting customers, drivers, shippers, and Delivery Service Partners. You’ll be the first point of contact for our customers based in the Netherlands by answering their requests through phone, chat, and/or email, and use a variety of tools to navigate and review solutions in real-time, facilitate the flow of information between delivery stakeholders, and communicate effectively with our customers. You will also be responsible for gathering intelligence to prevent any potential issues that may impact customer experience and delivery performance.
What are your hours?
This role requires working variable hours to match when customers need us most. You will work late and day shifts, and your work week is minimum 40hrs, for example: 5x8hrs. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 8:30 am and 9:30 pm Monday to Sunday. You may be required to work on national holidays and Sundays and will be compensated accordingly. You will learn more about your exact schedule closer to your start date.
Basic Qualifications
What qualifications do we need from you?
Minimum age: 18 years old
Have the right to work in the Netherlands
Strong communication skills in Dutch and English (both written and oral fluency)
Experience working with a computer
The availability to work varying shifts from Monday to Sunday within the operating hours of 8:30 am to 9:30 pm
Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
Initial three weeks availability for full-time training (paid)
You'll need a quiet, distraction free work space (dedicated office space with a desk and chair)
From a technical perspective, a minimum 50 Mbps broadband connection speed using a hard-wire ethernet internet connection (no WIFI). We will provide you with a complete equipment package ahead of your first day of training.
What strengths will you bring?
Hard-working, articulate, and detail-oriented
Friendly and customer-focused in every situation
Ability to learn quickly and embrace change
Comfortable multi-tasking in a high-energy environment.
What benefits will you receive?
One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
Life insurance
Internet allowance
Amazon employee discount
Lifestyle benefits and retail discounts through our Amazon Extras program
Expert training and ongoing opportunities to learn more and develop your skills
If this role sounds like it’s for you, then click on the link below to start the application process!
You’ll need to allow 1-2 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.
If you're selected to move forward, the next step is to do an assessment via our vendor, Pipplet. During this assessment, you will be tested on your Dutch language skills, in both speaking and writing.
If successful, we will contact you about next steps!
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.