Job Information
Amazon Sr. PM, Amazon Home Service, ROI&CX in Tokyo, Japan
Description
Are you a customer experience enthusiast who thrives on creating innovative solutions? Join our team and help us create a new shopping experience in Japan!
The Sr. Product Manager is primarily responsible for identifying, onboarding, and managing a network of high-quality service providers to offer a comprehensive suite of installation and support services for our heavy bulky (HB) and complex products, ranging from air conditioner to Amazon Echo. Service providers are the key enablers for the shopping experience of HB products on Amazon. In this role, you will lead the expansion of Amazon's service capability. As a strategic leader, you will shape the long-term vision and execution roadmap for enhancing the end-to-end customer experience across our Heavy Bulky and complex product categories.
The ideal candidate has solid business development and product management experience with a proven track record of driving strategic initiatives. This position offers an opportunity to invent a new customer experience from the ground up, work in the truly Day1 environment, and lead cross-functional project.
Key job responsibilities
Demonstrate a strong understanding of customer pain points and business opportunities, drawing insights from various data sources
Engage third party service providers to meet the high bar of customer expectation
Collaborate cross-functionally with global partners and internal stakeholders to align on the priorities
Use reporting and analytics to generate insights that unlock differentiated customer experiences
A day in the life
【What's a day in the Amazon office like? 】 https://www.youtube.com/watch?v=0wIlMX1yUKU
【Employee Benefits】
https://www.amazon.co.jp/b?node=22292420051
About the team
We are a team with customer obsession deep in our minds to innovate the CX for high consideration products. While we set high bar to continuously meet customers expectation, we deeply value Work Life Harmony. Please refer to the short clips below to find out more.
https://blog.aboutamazon.jp/work
https://blog.aboutamazon.jp/empowerment_as93_akemiwatanabe
https://blog.aboutamazon.jp/diversity_women_in_business_2019
Basic Qualifications
5+ years of product or program management, product marketing, business development or technology experience
Bachelor's degree or equivalent
Preferred Qualifications
Experience in influencing senior leadership through data driven insights
Experience working across functional teams and senior stakeholders
Experience in business development and external stakeholder management
Please check the website below for measures to eliminate unwanted second-hand smoking in each facility:
https://www.amazon.jobs/en/landing_pages/passivesmoking
就業の場所における受動喫煙を防止するための措置に関する事項については、下記リンク先をご覧ください。
https://www.amazon.jobs/jp/landing_pages/passivesmoking
The salary information can be provided individually prior to the 1st interview
賃金に関する条件は、１次面接の前に個別にご案内することができます