Job Information
Amazon Program Manager, Amazon Key, AMZL in Tokyo, Japan
Description
Would you want to create a revolution in Japan's delivery with a new technology? Amazon Key team is evolving delivery with unprecedented quality, efficiency, and scale. We work with internal and external stakeholders to create new delivery services and solve the most meaningful challenges on earth.
Amazon Key is a solution for customers living in an apartment with an auto-lock to receive Amazon packages more conveniently. When we install a dedicated device in the apartments by getting a permission from building owners or property management companies, our drivers will be able to unlock the auto-lock from the delivery application whenever the driver has a package to deliver.
We are looking for a Program Manager with business development experience who can build relationships with a variety of stakeholders in an environment where the right answer is not set in stone, and who can successfully manage a business.
More Information
・Department: Last Mile(AMZL) (https://www.amazon.co.jp/b?node=5637343051)
・Job:Program / Project Management (https://www.amazon.co.jp/b?node=5609904051)
・Location:Tokyo Office (https://www.amazon.co.jp/b?node=5589794051)
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/disability/jp
Key job responsibilities
End to End process improvement of Amazon Key life cycle by aligning respective stakeholders
Creating execution strategy, setting priorities and communicating progress across business partners and stakeholders
Translating the customer experience into a logical sequence and mapping our roadmap and program initiatives to measurable business value
Working with product, legal and compliance, finance, tech and stakeholder team to make prioritization/emulate good practices and conceptualize and implement program and tech interventions
Coordinating with team across various regions and geographies to understand, learn and implement and execute as per Japan nuances
Bringing creative ideas, pilot them and implement at scale to enhance customer experience
Conducting quick pilot projects to gather learnings, identify and implement the best scalable solution for Last Mile logistics requirements
Identifying process gaps and drive projects for sustained improvements, influencing, and working with technology, operations and business teams and leaders
Identifying cost saving opportunities and execute raising the bar on customer and partner experience
A day in the life
You will strategize, drive and execute Amazon Key initiatives, innovations, programs and features both unique to Japan to create better customer experience and drive cost benefits for last mile deliveries. This role offers the opportunity to partner closely with multiple functions and teams including internal teams within Amazon Key, Field teams, Tech team, Biz Analytics, Finance team and across Japan and World-Wide geos. The ability to influence others without authority and speed to execution will be critical to success in this role.
Basic Qualifications
3+ years of program or project management experience
3+ years of working cross functionally with tech and non-tech teams experience
Bachelor's degree
Experience defining program requirements and using data and metrics to determine improvements
Business level of English
Intermediate level of Japanese
Preferred Qualifications
3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
Excited about working in a diverse group and contributing to an inclusive culture
Please check the website below for measures to eliminate unwanted second-hand smoking in each facility:
https://www.amazon.jobs/en/landing_pages/passivesmoking
就業の場所における受動喫煙を防止するための措置に関する事項については、下記リンク先をご覧ください。
https://www.amazon.jobs/jp/landing_pages/passivesmoking
The salary information can be provided individually prior to the 1st interview
賃金に関する条件は、１次面接の前に個別にご案内することができます