Job Information
Amazon Manager, Listing in Shanghai, China
Description
Amazon provides businesses of all types and sizes the opportunity to sell their goods on Amazon platform worldwide. With 300+ million active customer accounts, including 200 million+ Prime customers in Amazon marketplaces, Amazon is developing infrastructure aggressively to support this growth around the world, particularly in the booming cross border selling area.
Amazon Global Selling business is looking for a bright candidate to improve Selling Partner and Customer experience by ensuring a consistent listing experience and higher listing quality. The role may be responsible for leading a team of high performing listing specialists, generate insights and drive process improvements. The candidate will need to define key team metrics and implement mechanisms to track them at a regular cadence.
The candidate will work closely with cross-functional partners to deliver value to the Customer, defining and meeting the overall program scope within timelines, and effectively managing change across work streams. Projects and stakeholders will be in disparate geographic locations, and require strong communication skills to coordinate requirements from customers within teams across your region.
Key job responsibilities
• Lead and mentor a team of high-performing Listing specialists, fostering their professional development.
• Establish SOPs, process controls, recommend revisions and ensure alignment with business goals.
• Build and scale system-level solutions that have metric impact; drive adoption of solutions across team
• Perform data analysis on trends observed and recommend solutions to the product and business teams.
• Collaborate with partner teams and stakeholders across regional offices in China to deliver on key business goals and objectives by driving consensus and building trust.
• Perform high level failure (error) investigations which may be either operational or business specific in nature.
• Drive continuous improvement and contribute to COE (Correction of Error) process by documenting issues, RCAs and action plans with in the functional area.
• Demonstrate the ability to dive deep into a problem, perform ‘root cause analysis,’ and identify constraints to recommend a solution.
• Engage with multiple stakeholders to convey operational updates, presenting data, metrics, and weekly/monthly/quarterly business reviews.
We are open to hiring candidates to work out of one of the following locations:
Hangzhou, 33, CHN | Shanghai, 31, CHN | Shenzhen, 44, CHN
Basic Qualifications
• 2+ years of people management experience.
• Experience leading process improvements
• Experience in e-commerce/Retail/service industry
• Build scalable mechanisms to bring order and structure to situations of ambiguity
• Good written and verbal communication skills with the ability to present complex information in a clear and concise manner to a variety of audiences
• Strong analytical and problem-solving skills
• Strong proficiency MS Excel
Preferred Qualifications
2+ years of program or project management experience
Experience back office operations, escalation management and troubleshooting environments