Job Information
Amazon Senior Program Manager, Selling Partner Recruitment & Growth in Seattle, Washington
Description
Amazon is the world's largest online retailer, offering a wide range of products and services to millions of customers globally. Our team is responsible for building a healthy pipeline of new sellers and valuable selection into our stores, while driving onboarding and education to help sellers unlock and achieve their success potential. Our vision is for Amazon’s stores to be the most attractive and efficient destination for long-term sustainable growth, enabling us to capture all customer-relevant selection with direct brand relationships, low prices, convenience, and speed.
Amazon is seeking a seasoned Senior Sales Operations Manager to lead the development and deployment of cutting-edge tools aimed at enhancing the productivity and outcomes of our global sales and account management teams. The successful candidate will play a pivotal role in driving operational efficiency and effectiveness, enabling our teams to focus on delivering exceptional customer service and driving business growth.
Key job responsibilities
· Develop and implement world-class tools and processes to streamline sales and account management operations on a global scale.
· Own the end-to-end rollout of new productivity tools, ensuring seamless integration and adoption by sales and account management teams worldwide.
· Establish closed feedback loops to gather insights and feedback from teams, leveraging this information to continuously improve and refine tools and processes.
· Analyze data and performance metrics to identify areas for improvement and optimization within sales and account management operations.
· Collaborate cross-functionally with business and internal teams, including technology, product, and analytics, to drive alignment and execution of operational initiatives.
· Drive operational excellence by deep diving into chronic problem areas, identifying root causes, and implementing scalable solutions.
Basic Qualifications
Bachelor's degree or equivalent
7+ years of sales operations or equivalent experience
Experience defining, refining and implementing sales processes, procedures and policies or equivalent
Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
Demonstrated ability to thrive in a fast-paced, ambiguous environment and drive results under tight-deadlines.
Preferred Qualifications
Experience using Salesforce (or other CRM tool) or BI tools
Experience presenting to senior leadership
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $120,500/year in our lowest geographic market up to $199,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.