Amazon Jobs

Description

Are you customer obsessed, flexible, smart and analytical, execution focused and passionate about customer experience? If this sound like you, come join a growing and entrepreneurial team working with Salesforce to invent new ways to engage with our stakeholders in Prime Video. This role will be responsible for developing, configuring and maintaining Salesforce applications to meet customer requirements, and managing stakeholder expectations. The Salesforce Administrator should also demonstrate working knowledge of AWS Configurations, Apex/LWC, Flows, security standards and traditional development processes. This individual will need to collaborate effectively with internal stakeholders and cross-functional teams to solve problems, enable business performance, create operational efficiencies, and deliver successfully against high organizational standards. The position supports both day to day operations and long term strategies.

Key job responsibilities

• Develop and analyze complex Salesforce business processes, including data management and lighting flows.

• Design, develop and deploy solutions, including the application and custom objects and fields, lightning flows etc. using Visual Studio code and Git for version control.

• Perform periodic and ad-hoc testing to ensure data accuracy and integrity in Salesforce.

• Troubleshoot issues that arise with Salesforce applications and configurations.

• Manage stakeholder and customer expectation for both technical and operational support.

• Manage and coordinate technical programs across multiple geographies.

• Monitor performance trends and recommend solutions.

• Develop and maintain standards, policies, and rules for teams.

• Maintain documentation, define best practices and communications

• Provide subject matter expertise on Salesforce platform, processes and solutions.

• Demonstrate working knowledge of AWS Configurations.

• Assist with other duties as needed

We are open to hiring candidates to work out of one of the following locations:

San Jose, CRI

Basic Qualifications

• • 3+ years of experience as Salesforce Administrator.
• • Salesforce.com Accredited Advanced Administrator.
• • Working knowledge of Salesforce Sales/Service/Account Engagement Clouds, Salesforce Communities, Data Cloud, SF DevOps, and other cloud technologies.
• • Demonstrated ability to define, refine and implement processes, procedures and policies.
• • Outstanding written and verbal communication capabilities.
• • Able to adapt to new technologies, learn quickly, and manage high ambiguity.

• *English advance/fluent level

Preferred Qualifications

• • 4+ years design & implementation experience with large distributed applications.
• • Professional experience architecting, operating Salesforce-based solutions.
• • Salesforce App Builder certification.
• • Salesforce Cloud Certifications.
• • Working knowledge of software development tools and methodologies.
• • Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• • Experience using data and metrics to determine and drive improvements.
• • 5+ years of program or project management experience.
• • 5+ years of Salesforce administration, product, or program management experience.
• • 2+ years of technical product or technical program management experience.
• • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
• • Experience working cross functionally with tech and non-tech teams.