Job Information
Amazon Program Manager, Operations Specialist, Seller University in San Jose, Costa Rica
Description
The Seller University team is seeking a detail-oriented Program Operations Specialist (L4) to help support content launch and management workflows and enable successful delivery of weekly live trainings for sellers. In this role, you will collaborate with Seller University stakeholders to own key functions of our content delivery and live education processes.
Key job responsibilities
• Create live session events and manage and track session details
• Manage presenter scheduling including links, calendar placeholders, and session updates
• Launch content for on-demand and live training in our Content Management System (CMS)
• Manage content assets in the team-wide repository
• Provide timely responses to stakeholders on related tasks with guidance, i.e., as per standard operating procedures (SOP) and service-level agreements (SLAs)
• Follow established SOPs, and invent and simplify when needed
• Meets business metrics and goals, i.e., and SLAs production, and quality targets
• Maintains records of day-to-day work by updating project trackers and providing regular progress updates
A day in the life
The successful candidate has excellent organizational skills and attention to detail. You consistently achieve deadlines and set work-back milestones to ensure SLAs are met. You take opportunities to recognize and suggest improvements to existing workflows. You are passionate about delivering high-quality seller experiences, and interested in learning multiple facets of Seller University!
About the team
Seller University (SU) is a free learning service designed to help third-party sellers with varying experience sell in the Amazon store. Our mission is to educate global sellers with high-quality, multi-modality content covering tools, features, and programs, to empower and equip them to run a successful business. We aspire to serve as the unified learning resource for sellers across Amazon cohorts and programs, and believe all sellers deserve equitable access and equal opportunity to sell in the Amazon store. Our Learning & Development team comprises expert learning experience designers, technical writers, editors, strategists and program managers that design robust content plans, including videos, multi-media blog posts, eLearning, and live trainings.
We are open to hiring candidates to work out of one of the following locations:
San Jose, CRI
Basic Qualifications
2+ years of program or project management experience
Experience with Microsoft Office products and applications
Strong organization skills and attention to detail
Comfortable managing multiple responsibilities in a fast-paced environment
Excellent verbal and written communication skills
Language requirements (English)
Preferred Qualifications
Bachelor's degree or equivalent
Experience in stakeholder management
1+ years of experience driving process improvement