Job Information
Amazon Sr. Customer Insights Manager, Kuiper Marketing in Redmond, Washington
Description
Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.
If you are someone who wants to play an active role in the rapidly-growing space economy, building industry-leading, and delivering solutions for problems customers may not even know they have, then keep reading.
The Kuiper Marketing team is looking for a creative, analytically minded, and goal oriented Sr. Customer Insights Manager to help inform marketing strategy through a deep understanding of our customers and industry. As an ideal candidate, you have a strong understanding of different research methods to inform marketing strategy and measure impact, spanning qualitative, quantitative, and syndicated solutions. You know when it’s important to be pragmatic in designing and when creativity is needed. You're interested in pushing the boundaries of research using proven agile methods while also pursuing continuous improvement to raise the bar on research practices and scale efforts. You’re a passionate researcher with strong observational and analytical skills, able to collaborate effectively with other teams; and have a relentless determination to do what’s right for Amazon's customers. You work with minimal direction, are able to explore and synthesize, and move quickly while delivering high-quality outputs.
Key job responsibilities
Work with internal partners and stakeholders to define research needs, identify the right research opportunities, and roadmap activities.
Own all aspects of the lifecycle (methodology / study design, budgeting, programming, execution, analysis, reporting and communication).
Combine and distill disparate information sources for holistic insights, and connect the “what” with the “so what” and “now what” to drive business impact.
Build scalable and nimble customer insights solutions, tools, and processes.
Communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization, and drive adoption of research findings through well planned and cohesive socialization mechanisms.
Export Control Requirements: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
A day in the life
Are you looking to create value for millions of customers through cutting-edge products and services? Do you want to work with a team where you are the owner, where you are encouraged to build, and where you have the autonomy to push boundaries? Do you have a passion for employing customer insights to inform marketing strategy and business decisions more broadly? Are you both mechanic and strategist, able to design, implement, and apply research to tackle tough problems? Do you enjoy architecting and creating solutions that turn disparate information sources into insights? This describes your daily journey. Are you ready? Then join us on Project Kuiper.
About the team
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious and earn trust.
We are open to hiring candidates to work out of one of the following locations:
Redmond, WA, USA
Basic Qualifications
7+ years conducting marketing research
Experience applying qualitative, quantitative, and syndicated research to inform marketing and business decisions
Ability to manage research projects end to end (designing, managing, analyzing, drafting actionable recommendations, and presenting up to senior leadership)
Understanding of statistical analysis and causal inference
Bachelor’s degree in marketing, economics, business, or related discipline
Preferred Qualifications
US and international work experience
Experience moderating qualitative research (e.g., facilitating groups and IDIs) and running quantitative research independently (i.e., leveraging self-service survey solutions)
End to end marketing research solution experience (e.g., from segmentation and persona development, to concept / message and ad testing, through to brand and consumer tracking)
Experience building measures and metrics from scratch, and developing reporting solutions
Proficient with Excel and exposure to / ability to learn statistical tools (e.g., SPSS and R)
Ability to prioritize and manage multiple projects and stakeholder relationships / needs in a fast-paced environment to meet deadlines
Exceptional written and oral communication abilities
Experience working across functional teams and senior stakeholders
Experience influencing senior leadership through data driven insights
Ability to efficiently solve problems and work in a start-up environment
Ability to accurately determine cause and effect relations through the use of advanced statistics and causal inference
Strong understanding of internet, communications, and satellite industries
Master’s degree in marketing, economics, business, or related discipline
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $137,000/year in our lowest geographic market up to $226,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.