Job Information
Amazon IT Support Engineer, AWS Center for Quantum Computing in Pasadena, California
Description
The Amazon Web Services (AWS) Center for Quantum Computing in Pasadena, CA, is seeking an onsite IT Support Engineer to support the day-to-day operations of a growing research and development effort. You will empower a team of scientists, engineers, and staff to develop future quantum technologies and build products for our customers. In this role, you will interact with teams across and outside the organization to ensure high availability and best-in-class IT solutions for on-premise and AWS infrastructure at a new facility. You will work with multiple teams and end users to make sure operational processes and requests meet the needs of the business. Successful candidates have meticulous attention to detail, an excellent approach to troubleshooting, and strong communication skills.
Key job responsibilities
Managing, maintaining, and securing on-premise and cloud infrastructure
Administering firewall policies, planning and enforcing IP address management and network segmentation
Creating quality documentation for our organization and AWS security teams
Troubleshooting difficult IT problems without Standard Operating Procedures
Collaborating with internal teams or vendors to execute projects
Leading continuous improvement efforts
Auditing the quality of work performed and provide constructive feedback when necessary
Automating manual tasks; create/improve small tools that help make team operations more efficient.
Serving as the first point of escalation.
Participating in hiring, training and development of others.
Basic Qualifications
4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
3+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
4+ years of technical support experience
4+ years of corporate setting Windows, Mac or Linux Operating systems support experience
Bachelor's degree in IT, computer science or equivalent
4+ years of troubleshooting in a multi-user high availability environment experience
Preferred Qualifications
3+ years of supporting a windows server environment experience
Experience supporting video conference and teleconference equipment
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $54,700/year in our lowest geographic market up to $122,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.