Amazon Jobs

Description

The Amazon Extra Large (AMXL) Fulfillment Center ACES team is looking for an innovative, customer-centric, and experienced leader with a strong record of achieving results, to own and drive improvements across the AMXL network. This role is high visibility, strategic in nature, and drives a large part of the Customer Experience foundation core to the AMXL program.

As a Process Improvement Specialist for the AMXL ACES team you will focus on long term initiatives with the goal of improving areas and processes in our fulfillment centers. Additionally, this role will look around corners to solve complex problems and investigate new technology implementation into day-to-day operations. This role will require end-to-end project management and collaboration across a diverse, cross-functional group of stakeholders for the Initiation, Planning, Execution, Monitor & Control, and Closeout stages of the project life cycle. This role will have direct interaction with Senior Level Executives through WhitePaper creation and reviews, Business Reviews, and future planning initiatives.

To be successful in this position the individual must be able to work with minimal supervision in a fast-paced, highly demanding, and often ambiguous environment, while maintaining laser-focused attention to detail. You will have experiences scaling projects/programs with multiple stakeholder groups from inception to launch with demonstrated data-driven decision making.

Key job responsibilities

• Analyze problems across the AMXL Inbound operation.

• Act quickly to help solve network-level safety, quality, and process escalations.

• Provide network-level direction on changes and project updates.

• See operational variation and reduce that variation through projects, data, and metrics.

• Identify opportunities for improvement, develop solutions through innovation, standardization, and automation.

• Drive improvements to current standard work and building design templates.

• Work autonomously and seek to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions

• Partner with stakeholders to source, allocate, and coordinate resources

• Work with Field Operations to improve knowledge and improve productivity, quality, safety and identify growing trends.

• Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)

• Proactively identify and mitigate risks (before they become roadblocks)

• Work with program managers, business leaders and executive team to communicate and impact critical business initiatives

• Up to 50% travel required, 75% during peak season.

We are open to hiring candidates to work out of one of the following locations:

Nashville, TN, USA

Basic Qualifications

• 5+ years of working cross functionally with tech and non-tech teams experience

• 5+ years of team management experience

• 5+ years of cross functional project delivery experience

• 5+ years of program or project management experience

• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• Experience managing, analyzing and communicating results to senior leadership

• Comfortable working in a diverse group and contributing to an inclusive culture

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.