Amazon Jobs

Description

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience, Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner driven by the spirit of innovation that is part of the company's DNA. Amazon’s vision is to offer the earth’s largest selection and lowest prices to our customers.

The FBA Operations Specialist is responsible for monitoring fulfillment value chain processes, from daily operations to compliance, in coordination with internal and external stakeholders. You will mainly fix daily issues, and propose ways to fix recurrent defects for good.

You are passionate about customer experience, and define yourself as a problem-solver. You have a high willingness to take ownership of solving long-standing issues that no ones dares to tackle. You scrutinize details, identify disruption patterns, comfort anecdotes by data, and propose long-term solutions. You are analytical, relentless on understanding the rootcause of a problem, and inventing solutions.

Roles and Responsibilities:

• Monitor efficient functioning of the assigned fulfillment facility, suggest and deploy improvements;

• Accumulate data from various sources, identify the most relevant one, present in a way that would help take action;

• Foresee implications based on current data and trends;

• Dive deep on operational issues root causes;

• Create and track operational metrics

• Be organized and prompt in notifying/solving the situations

• Serve as a liaison between internal and external stakeholders

• Train our Selling Partners for action and conformance of norms and practices.

Key job responsibilities

Key Responsibilities:

Monitor inventory levels and work with vendors/suppliers to maintain optimal stock levels in Amazon's fulfillment centers

Process inbound shipments of inventory to Amazon's warehouses, including coordinating logistics and ensuring accurate labeling/packaging

Troubleshoot and resolve any issues with inventory receiving, storage, or picking/packing of orders

Analyze sales data and forecasts to identify trends and proactively plan for inventory needs

Coordinate with the customer service team to handle any order-related issues, returns, or inquiries

Prepare and analyze performance reports on FBA metrics such as sell-through rates, inventory turns, and fulfillment costs

Identify and implement process improvements to drive operational efficiencies within the FBA supply chain

Serve as the main point of contact for Amazon's FBA team, escalating issues as needed

Collaborate cross-functionally with marketing, finance, and other teams to support the overall FBA strategy

We are open to hiring candidates to work out of one of the following locations:

Mexico City, DIF, MEX

Basic Qualifications

• Experience analyzing data and best practices to assess performance drivers

• Experience with Excel

• Bachelor Degree completed

• English proficiency: Advanced (written and spoken)

Preferred Qualifications

• Knowledge of e-commerce and the book industry