Job Information
Amazon Operations Specialist - Fulfillment, Fulfillment Services, Marketplace in Mexico City, Mexico
Description
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience, Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner driven by the spirit of innovation that is part of the company's DNA. Amazon’s vision is to offer the earth’s largest selection and lowest prices to our customers.
The FBA Operations Specialist is responsible for monitoring fulfillment value chain processes, from daily operations to compliance, in coordination with internal and external stakeholders. You will mainly fix daily issues, and propose ways to fix recurrent defects for good.
You are passionate about customer experience, and define yourself as a problem-solver. You have a high willingness to take ownership of solving long-standing issues that no ones dares to tackle. You scrutinize details, identify disruption patterns, comfort anecdotes by data, and propose long-term solutions. You are analytical, relentless on understanding the rootcause of a problem, and inventing solutions.
Roles and Responsibilities:
Monitor efficient functioning of the assigned fulfillment facility, suggest and deploy improvements;
Accumulate data from various sources, identify the most relevant one, present in a way that would help take action;
Foresee implications based on current data and trends;
Dive deep on operational issues root causes;
Create and track operational metrics
Be organized and prompt in notifying/solving the situations
Serve as a liaison between internal and external stakeholders
Train our Selling Partners for action and conformance of norms and practices.
We are open to hiring candidates to work out of one of the following locations:
Mexico City, DIF, MEX
Basic Qualifications
Experience analyzing data and best practices to assess performance drivers
Bachelor degree completed
English Proficiency: Advanced (spoken and written)
Preferred Qualifications
- Experience with Excel