Job Information
Amazon Sr FinOps Collections Analyst in Manila, Philippines
Description
GAR (Global Accounts Receivable) is looking for a proactive, customer and detail-oriented Collections Analyst whose main responsibility will be to manage and resolve receivables related queries received from Amazon customers. As a Collections Analyst, you will support Amazon’s customers to resolve billing issues, reconcile accounts and drive monthly collection targets. The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and earn trust with our customers to facilitate timely payment.
Summary of Responsibilities
Understanding of Accounts Receivables process
Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, non-collectable amounts are accounted for, and miscellaneous differences are cleared
Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
Monitor high-risk accounts and ensure timely escalation of challenges to management
Continually look at ways to improve the customer experience
Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
Meet the monthly productivity goals
Reconcile complex accounts and have excellent attention to detail
Working Conditions:
Open office space on site
Report 3x to the Pasay office
Successful applicant may be requested to work on shifting schedules including night shift, if business requires
Work during PH Holidays is required when business supported is operating
Overtime may be required on critical and peak periods
We are open to hiring candidates to work out of one of the following locations:
Manila, PHL
Basic Qualifications
Degree in Finance/Accounting/Business Studies or other related areas
4 to 6 years of experience in Accounts Receivables or other customer facing department experience
Ability to provide exceptional customer experience
Strong communication skills, both written and verbal
Good interpersonal skills and team player
Ability to take initiatives, meet tight deadlines and prioritize workload
Proficient in Microsoft Excel and Word
Preferred Qualifications
Master’s Degree in Accounting/Finance or a related field
Minimum 2 years experience in handling business customers