Job Information
Amazon Senior Program Manager, Central Operations, Amazon UK Fresh Stores in London, United Kingdom
Description
Amazon UK Fresh Stores are the first convenience grocery store to offer Just Walk Out Technology in the UK. Our checkout-free shopping experience is made possible by our Just Walk Out (JWO) Technology, which automatically detects when products are taken from, or returned to the shelves, and keeps track of them in a virtual cart. When you’re done shopping, you can just leave the store. Shortly after, we’ll charge your Amazon account and send you a receipt. Innovation is part of our DNA! We are incredibly proud of our selection too. We offer a mix of everyday essentials, local favourites and seasonal items we think you’ll want and love, all at great prices. We’re also excited to offer delicious ready-to-eat and ready-to-heat meals. Our goal is to be Earth’s most customer-centric company and we are just getting started.
We are looking for an exceptionally motivated and talented Senior Program Manager with a strong customer focus who want to join an ambitious, innovative and customer obsessed program. We are looking for someone with the ability to think big, building north star visions and testing & learning to help us achieve our ambitions.
As a Senior Program Manager, you will be the glue bringing together cross-functional teams and external partners to realize the customer-centric work Amazon is known for.
Everyone on our team needs to be entrepreneurial, wear many hats, and work effectively in a highly collaborative, start-up environment. You expertly manage stakeholder expectations, due dates, and assets because insisting on the highest standards is in your DNA, and because an amazing product is made of those small details. You can balance features, documentation and process with bias for action. And you have a proven track record of taking ownership and successfully delivering results through indirect influence. This role can be located in London, UK or Manchester, UK.
The successful Program Manager will be able to:
Influence multiple cross-functional teams to deliver products and projects on tight deadlines. You are the centre and glue of the program, and can easily work with everyone from designers, tech developers, product managers, stakeholders and external resources to achieve results.
Understand the needs of a customer in a physical environment and the Associates who are the face of our business to customers.
Think strategically and execute methodically.
Bring superior program management skills, with experience of different project methodologies, and ability to assess and integrate new information and requirements into plans and schedules seamlessly.
Highlight and appropriately escalate any bottlenecks that block progress while proposing potential solutions to enable rapid decision making.
Lead strategic initiatives together with cross-functional stakeholders. Self-driven professional who has the ability and initiative to establish new strategies, manage multiple projects and influence others on solutions/outcomes through problem solving and negotiation.
Proven experience analysing and interpreting quantitative data into meaningful and relevant qualitative information.
Skills in different types of document writing
Key job responsibilities
No two projects are the same. Recognising the most appropriate project management framework and tools for each project, build and own the project plan, RACI and RAID through strong stakeholder management skills and project control whilst always thinking about the needs of the Customer and Associates.
Be able to work on multiple complex projects at the same time, with an understanding of the complexities of delivering change into physical stores.
We are open to hiring candidates to work out of one of the following locations:
London, GBR | Manchester, GBR
Basic Qualifications
Experience in program or project management
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience using data and metrics to determine and drive improvements
Preferred Qualifications
Experience working in a physical store
Experience working cross functionally with tech and non-tech teams
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