Amazon Jobs

Description

The Amazon Web Services (AWS) Physical Security Operations Center (PSOC) Operations Manager works across IT Systems and provides technical support; security response for logical services and physical data center systems and signals to support AWS security, customers, and partners.

Candidates for this role will have experience managing technical teams that work in a 24/7 environment for candidates that possess both knowledge of security principles and experience with practical application of security best practices.

An ideal candidate will have a proven record of accomplishment in one or more of the following domains: emergent/military/network operation centers, logical security, and technical customer support. They will possess excellent written communication skills and be able manage employees with different skills levels. Candidates will need to manage engineers developing or coaching individuals to constantly raise the bar in a operational setting. Managers must have technical managing background with the ability to identify and troubleshoot operating system and web application security issues across the physical and the logical space. They will be proactive, adaptable, professional, and insist on the highest standards of work.

The AWS PSOC is a 24/7/365 operation and shift work will be required to include days, nights, weekends, and holidays. This role also requires flexibility of schedule and the ability and willingness to work outside of normal daytime business hours as all analysts the candidate is managing will not always be on the same shift (including overnight shifts).

#awssoc

Key job responsibilities

As an AWS PSOC Operations Manager, you will employ security strategies and procedures in accordance with service level agreements, policies, standards, and operating procedures. You will manage communications, security response and escalations, facilitate operational needs, generate and/or manage trouble tickets, and provide additional services as required.

More specifically, the PSOC Operations Manager will:

• Employ leadership, management, physical security strategies and processes in accordance with service level agreements, policies, standards and operating procedures.

• You will work within AWS PSOC Operations Team, responding to physical security events across the AWS data center enterprise in support of physical security operations worldwide.

• Will be responsible for leading and managing the administrative responsibilities of a small agile team such as staffing, scheduling, performance, training and development.

• Drive security findings, research mitigations, and analyze potential security vulnerability related information from a variety of sources to remediate root cause.

• Manage high security events, communicate risks to AWS stakeholders, and escalate to drive mitigation.

• Utilize security mindset and judgment to assess security risks across the organization and escalate accordingly.

• Create innovative solutions to security issues, utilizing technology or process improvement.

• Produce progress reports, briefs, and white papers regarding issues, security concerns, and operational opportunities for improvement that affect AWS data center operations and/or AWS reputation.

• Consult closely with the other Amazon security and service teams on issues related to AWS security posture and work as a catalyst to bring stakeholders together to address findings and risks until a formalized business owner is identified to take lead.

• Interface with technical teams, stakeholders and leadership to translate security mitigation plans into actionable items.

• Manage email, phone communications, generate and/or manage trouble tickets, handle incoming chats, and provide technical support to customers.

• Utilize knowledge of IT systems, technical support for applications; troubleshooting Windows/Linux.

A day in the life

The AWS SOC is expanding physical and logical security services operations to support the growth of our data centers and other related security functions. The AWS SOC is seeking a self-motivated SOC Operations Manager with security technology experience, problem-solving abilities, analysis skills, and strong customer obsession. Come join the team tasked with improving the level of security on a global scale, across new and existing AWS infrastructure.

About the team

Diverse Experiences

Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security?

At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture

In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

• 5+ years of security operations experience

• 5+ years experience as a team lead or manager

• Experience with Unix/Linux/Windows Operating Systems administration, troubleshooting and debugging technical systems, scripting, and task automation.

• Technical degree OR 4+ years professional/technical experience.

• Flexibility of work hours, to include nights, weekends, and holidays.

Preferred Qualifications

• 10+ years of security operations experience

• 7+ years in a leadership with AWS Cloud Environments.

• Working knowledge of Shell/Bash/Python.

• Experience in incident response/management.

• Experience developing systems, networks, and operating systems architecture.

• Experience in Physical Security Access Control Systems (PSACS).

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).