Amazon Jobs

Description

In 2024, UK Global Selling launched a new Strategic Account Services program. This program seeks to improve the Amazon customer and Seller experience globally by working directly with UK Sellers to improve value, selection and convenience on their US Amazon business. Our team will invent and innovate across technology, processes and people to launch and scale the program, improve seller engagement and satisfaction, and enable scalable global solutions through direct cooperation with the US, Europe and China Teams.

UK Global Selling is seeking a dynamic and motivated Marketplace Consultant to recruit and develop Sellers, alongside input into the launch and scale of UK to US Strategic Account Services (SAS) program. The Marketplace Consultant is responsible for working with a limited number of UK Sellers to help them grow their business on Amazon’s US Store. They will offer support on using new programs, exploring Amazon’s marketing tools, advising on account strategy, global logistics and global selection listing. They will also, if required, support recruitment and onboarding of Selling Partners onto this new service and act as their primary point of contact. Their work will be supported by a Premium Selling Partner Support Service, an Enforcement Process Specialist, Global Seller Onboarding and Retail Business Services to help address operational and technical issues. Marketplace Consultants will be responsible for identifying and building long-term relationships with key influencers and decision-makers within the prospective accounts. Given the early stage of the program, they will also be responsible for providing feedback and developing processes, tools and content for this new service. They will be a key part of developing UK Global Selling’s portfolio of Paid Services solutions alongside cross functional teams and colleagues in the US, Europe and China.

This is an exciting opportunity to shape the first paid global export service for UK Sellers selling globally into the US Store! The ideal candidate will be comfortable influencing senior external stakeholders, strong sales skills, a track record of using data and tools to drive business growth and be comfortable operating in an ambiguous environment given this is a new program.

Key job responsibilities

• Create and articulate compelling value propositions around our Paid Service programs.

• Identify, qualify, and engage with prospective Sellers for UK2US SAS based on a clear understanding of our Sellers and their needs.

• Manage a portfolio of Sellers concurrently and strategically to drive sustainable GMS growth, based on a strong understanding of marketplace programs, tools and processes and using our UK2US SAS Playbook.

• Analyse customer data and make recommendations based on our UK2US SAS Playbook in order to maximize the potential of the assigned Sellers.

• Implement and track metrics for recording the success and quality of the sellers in your Seller portfolio. Use these metrics to guide your work and uncover hidden areas of opportunity.

• Understand and utilize CRM tools, such as AMC, to track all pertinent account information and sales progress.

• Prepare and deliver business reviews regarding progress and state of health for the respective assigned portfolio.

• Develop a thorough understanding of the Amazon Marketplace 3rd party services industry, UK export macro environment, including knowledge of competing product offerings.

• Manage additional projects around our newly launched Paid Service such as process, tool and content development, competitive analysis, and sales analysis as needed.

We are open to hiring candidates to work out of one of the following locations:

London, GBR

Basic Qualifications

• Experience of sales or account management experience in E-Commerce.

• Strong analytical skills including Microsoft Excel.

• Proven ability to successfully influence at all levels within an organization, particularly at the executive level.

• Demonstrated success in exceeding sales targets using a consultative, solutions-focused approach.

• A passion for developing an engaging customer user experience with demonstrated ability to translate customer needs into business and product requirements

• Superior communication and presentation skills.

• Ability to thrive in an ambiguous environment.

Preferred Qualifications

• Experience delivering an Amazon paid account management service.

• Ability to work in a complex, cross-functional team environment (including technical, marketing, design and merchandising teams), chasing down and following up on dependencies, mitigating risks, and escalating when necessary

• High attention to detail and the management of multiple, competing priorities simultaneously

• Sound business judgment, proven ability to influence others.

• Experience using Astro, AMC and other Amazon tools.

• Data proficient

• Creative, has initiative, and can constructively advocate on behalf of the customer.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).