Job Information
Amazon QA Team Manager, Print Quality Assurance in Hyderabad, India
Description
About the team:
Print Quality Assurance (PQA) ensures book files meet our Guidelines prior to becoming available for customer purchase. These files would have already passed through the first stages in the publishing process. The PQA check determines whether or not the file will become available for customer purchase based on whether the files will print correctly according to manufacturing standards, and whether the files or metadata could potentially mislead readers who are purchasing the books.
Implement associate coaching and identify holes in training based on trends
Effectively answer questions for Quality Assurance Leads/SAs and guide them to achieve the business goals
Work autonomously to meet targets and timelines
Meet productivity targets
Analyze metrics, identify performance trends, and report data to management
Track and manage individual performance and suggest opportunities for professional growth
Serve as role model by displaying judgement, positive work ethic, and interpersonal skills
Foster effective relationships with both QAAs, QASs and the QAL in a team environment
Maintain schedule adherence for the team
We are open to hiring candidates to work out of one of the following locations:
Hyderabad, TS, IND
Basic Qualifications
2+ years of team management experience
1+ years of program or project management experience
Knowledge of Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced level
Experience leading process improvements
Experience working with technology teams and solving operational issues using technology
Preferred Qualifications
Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets
Knowledge of Lean, Kaizen, Six Sigma concepts
Experience in managing critical operational processes, with SLA responsibility