Job Information
Amazon Operations Manager, ML Data Ops in Gurugram, India
Description
Whenever a customer visits Amazon and types in a query or browses through product categories, Amazon Search services go to work. Search Ops Team helps Search services in providing a better customer search experience by delivering quality data annotation to help improve AI/ML models driving these services.
Our vision is to create business value by delivering high quality data at scale. We look to provide easy and scalable labeling solution to support search that are high quality, cost efficient, and secure. Our vision is to enable improvement in the search experience for our customers, by accurately determining labels for products targeted by the search queries received. We collaborate closely with several machine learning (ML) applied science teams that develop and test ML models to improve the quality of semantic matching, ranking, computer vision, image processing, and augmented reality.
To support our vision, we need exceptionally talented, bright, and driven people. Duties will include ensuring that standards for productivity and quality assurance are met by your team, taking part in planning, organizing and directing the work of subordinates or others, outline procedures and instructions on work received, make time estimates on new jobs received, ensuring utilization of team is high, mentor and train new/existing team members. If you have what it takes then this is your chance to work hard, have fun, and make history.
Key job responsibilities
As an Operations Manager, ML Data Ops, you will be responsible for meeting operational and business goals by leading a team of 10 to 15 associates having expertise in one or more processes/functions and proficient in languages other than English. You may also act as Managers of Managers as per business requirements. You will also be leading initiatives across sites for process improvements, SoP and guidelines formulation, diving deep to provide data insights as and when required. Your key responsibilities will include (but not limited to) the below:
Executes and makes plans to deliver business metrics, and uses data to set/revisit operational goals and manage activities
Works with internal/ external teams and uses their knowledge and expertise to execute business goals
Manages escalation; analyzes data; highlights trends, gaps, etc.; and reports key metrics
Participates and provides adequate support in business reviews with mid-level and senior stakeholders
Plans capacity and commits to volume by managing resources, queue, shift management, cross training, and leave management
Owns and prioritizes work allocation based on business needs with a daily/monthly frequency
Owns the output quality of the process managed
Performs deep-dive analysis and creates COEs (Correction of Error) based on the deviation, problem, root cause, and solutions
Initiates and leads process improvement projects, presents solution proposals, and implements them to other applicable/in- scope operational areas
Handles and resolve conflicts in their teams / processes in partnership with right stakeholders.
Participates in new- process onboarding, i.e., new process/ experiments with complete documentation
Demonstrates understanding of performance and leadership bar, applies it effectively to team members and to new hiring decisions
Builds robust launch plans for new team members & owns progress tracking of new joiners through administration of launch plans as a mechanism and not just good intentions
Provides regular coaching and feedback to direct reports
Devises and implements performance improvement plans for associates
Willingness to work with sensitive issues, including but not limited to: Adult content, Religious and philosophically sensitive issues, tobacco, weapons and other potentially offensive products
Basic Qualifications
Graduate degree in any discipline
7+ years of work experience
2+ years of managing front line managers
Experience working cross functionally with tech and non-tech teams
Strong verbal and written communication.
Intermediate to advanced knowledge of Excel
Demonstrated ability of using data and metrics to drive improvements
Experience in workforce and capacity planning
Well versed in employee development and performance management skills and strategies including performance reviews, goal setting, and providing feedback
Preferred Qualifications
MBA from a reputed institution or university preferred
Familiarity with online retail (e-commerce)
Strong attention to detail and the ability to successfully manage multiple competing priorities simultaneously
Certified Six Sigma Green Belt
Working knowledge of SQL and Machine learning will be an added advantage