Job Information
Amazon CO&A Program Operations, Customer Optimization & Acceleration in Denver, Colorado
Description
Amazon Web Services (AWS) is seeking a Customer Optimization & Acceleration (CO&A) Program Operations Specialist to own and drive the Cloud Optimization Index (COI) program. The COI is a comprehensive optimization health score that serves as a single source of truth for customer optimization status and health. The Specialist will work closely with cross-functional teams to ensure the successful implementation, maintenance, and continuous improvement of the COI program.
Key job responsibilities
Ownership and Governance of the COI Program:
Serve as the subject matter expert and primary point of contact for the COI program.
Develop and maintain the program's strategy, objectives, and roadmap in alignment with the Well-Architected Framework and AWS' cost optimization priorities.
Establish and manage the governance model for the COI, including defining roles, responsibilities, and decision-making processes.
Ensure the continuous improvement and evolution of the COI to meet the changing needs of customers and AWS teams.
Cross-Functional Collaboration and Alignment:
Collaborate with various AWS teams (e.g., Solutions Architecture, Professional Services, Support, Sales) to understand their needs and requirements for the COI.
Facilitate cross-functional workshops and discussions to gather input, align on priorities, and drive consensus on the COI's design and implementation.
Serve as the central point of communication and coordination between the different teams involved in the COI program.
Program Implementation and Maintenance:
Oversee the successful deployment and rollout of the COI to AWS customers and internal teams.
Develop and maintain the necessary documentation, training materials, and user guides to support the adoption and utilization of the COI.
Monitor the performance and usage of the COI, identify areas for improvement, and implement enhancements as needed.
Ensure the integrity and reliability of the COI data and insights by establishing robust data governance and quality assurance processes.
Reporting and Analytics:
Provide regular reporting and analysis on the COI program's performance, including key metrics, trends, and customer insights.
Leverage the COI data to generate meaningful insights and recommendations for improving customer optimization and the overall impact of the AWS cloud.
Communicate the program's progress and findings to stakeholders, leadership, and cross-functional teams.
A day in the life
The CO&A Program Operations team is a group of optimization enthusiasts who love nothing more than finding ways to help our customers save big on their cloud costs. Whether it's fine-tuning resource allocations, identifying unused resources, or implementing the latest cost-saving strategies, we're always up for a challenge. Don't be surprised if you catch us debating the merits of spot instances or discussing the latest advancements in cloud automation. But don't worry, we also know how to have fun – whether it's a friendly ping-pong tournament or an epic game of office trivia. Join us and let's spin that AWS flywheel together!
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
About Sales, Marketing and Global Services (SMGS)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
GSO2024
We are open to hiring candidates to work out of one of the following locations:
Denver, CO, USA
Basic Qualifications
10+ years of Microsoft Excel experience
Bachelor's degree or equivalent
Experience defining, refining and implementing sales processes, procedures and policies or equivalent
Experience developing and implementing systems/tools utilized for CRM, forecasting, Salesforce automation, etc.
Preferred Qualifications
Experience using Salesforce (or other CRM tool) or BI tools
Experience presenting to senior leadership
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $120,500/year in our lowest geographic market up to $199,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.