Job Information
Amazon Senior Program Manager, Investigation Tech Products, Trustworthy Shopping Experience (TSE) Ops Product team in Dallas, Texas
Description
Amazon's Trustworthy Shopping Experience (TSE) team strives to guarantee customers a trustworthy shopping and ordering experience so they can shop with confidence on Amazon. Our mission is to deliver a trustworthy experience by eliminating catalog defects, ensuring listings are compliant with our selling policies, ensuring customers receive authentic products in the condition they expect, and protecting them by making things right with our A-to-z Guarantee, in the rare chance that the expectation is not met.
TSE Ops Product team is responsible for the human-in-the-loop products and technology used in the risk investigations at Amazon. The team is also responsible for reducing the cost of performing the investigations, by automating wherever possible and optimizing the experience where manual interventions are needed. The team leverages state-of-the art technology and GenAI to deliver the products and associated goals.
The Sr. Program Manager will influence strategy and the roadmap of operational tools by playing an integral part as the voice of users. You will not only execute on the required skills but also influence, educate, and drive results in a fast-paced, ambiguous environment. You will work strategically and analytically about business and technical challenges and communicate recommendations to senior leadership.
Key job responsibilities
Requirements Gathering - Develop business requirement documents by gathering use-cases and work with engineering and science teams to build required features.
Project Management - Own and lead initiatives for operations productivity improvement from conception through execution. Create effective program plans, collaborate with stakeholders to define and execute program goals and maintain effective communication and engagement with stakeholders throughout the program lifecycle, identifying, assessing, and mitigating potential risks to program success.
Communication and Collaboration - Distill complex information into clear and concise content for stakeholder group. Collaborate with cross functional teams to ensure execution of program plan. Collaborate closely with Engineering team on release scope, considering team capacity, business roadmap, and any backlog. Streamline and communicate any interdependencies with partner teams, ensuring all components move forward cohesively. Prepare detailed release notes and identify areas needing documentation enhancements.
Technical acumen - Manage trade-offs and make critical tactical or strategic decisions on behalf of the end-users. Collaborate closely with Engineering team on release scope, considering team capacity, business roadmap, and any backlog.
Change Management - Understand change and use change management strategies and tactics to support projects. Implement effective change management strategies to minimize disruption and ensure stakeholder buy-in, establish and track key performance indicators (KPIs) to measure program progress and success.
About the team
Shopping Experience Protection Ops (SEPO) Team works to ensure that customers can buy with confidence on Amazon. Our mission is to ensure that every Customer, Brand and Selling Partner is protected from bad actors, and their concerns are resolved real-time. Our mission is to create quick and accurate decisions that exceed the expectations of our Customers, Brands and SPs while protecting them from bad actors. We deliver at scale through technology and expert human judgement. We drive down costs by selectively and efficiently using human judgement where technology is not able to automate.
Basic Qualifications
5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
5+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience
5+ years of managing stakeholders in cross-functional project experience
2+ years of delivering cross functional projects experience
Preferred Qualifications
Master's degree, or MBA in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
3+ years of driving process improvements experience
Background/understanding of data science and experience in managing program plans for science and Machine Learning based tooling and prompting techniques.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.