Job Information
Amazon ISV Business Operations, GSO - NAMER Sales Operations FBO in Chicago, Illinois
Description
Amazon Web Services (AWS) is the leading cloud provider, offering virtualized infrastructure, storage, networking, messaging, analytics, and other web computing services to customers all over the world. AWS operates a globally distributed environment at massive levels of scale, offering over 200 fully featured services to millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure. Within the AWS WW Commercial Sales (WWCS) organization, the Sales Strategy and Operations team is responsible for supporting Leadership, Sales, and Operational teams in achieving organizational objectives and driving continuous improvements in field productivity. We own and deliver “run the business” (RTB) operational cadences, build new mechanisms to support organizational growth and scale, and drive organizational initiatives.
The Field Business Operations function within North America SSOE is responsible for defining and leading the in-year planning activities and business reviews for the North America Commercial Sales business. We are seeking a Field Business Operations Lead to partner with the Head ISV Sales to define, land and execute against our strategic priorities. This role will serve as a business partner to sales operations and sales leaders in their Area to lead rhythm of the business activities such as Monthly Business Reviews, Quarterly Business Reviews, Monthly Metrics Reviews and other cadenced reporting and metrics for the teams.
The ideal candidate has experience in business management, program management, or operations in a sales organization and has high business acumen and strong analytical skills. This is a hands-on position - the candidate must be willing to “roll up the sleeves”. The candidate will be a self-starter with a bias towards independent problem solving, a passion for identifying and eliminating bottlenecks, and has the foresight to anticipate business needs, make tradeoffs, and balance business dynamics despite constraints. The lead will thrive in a fast-paced environment, will be able to manage through ambiguity and complexity, and constantly seek ways to invent and simplify business processes. Maturity, strong judgment, and the ability to influence are all essential to success in this role.
Key job responsibilities
Define the operational cadence for the Division business and manage in-year business planning activities
Manage Weekly Business Reviews, Monthly Business Reviews & Quarterly Business Reviews
Manage monthly reviews
Drive change management and communications for North America mechanisms and tools for the business including Account Planning, Events, Win / Loss, Executive Engagement
Partner with worldwide SSOE to align operating cadence across Geos/Areas
Continuously improve output quality, effectiveness and velocity of planning mechanisms
Act as primary point of escalation for the Division for planning mechanisms related feedback and issues
Basic Qualifications
10+ years of Microsoft Excel experience
Bachelor's degree or equivalent
Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
Experience defining, refining and implementing sales processes, procedures and policies or equivalent
Preferred Qualifications
Experience using Salesforce (or other CRM tool) or BI tools
Experience presenting to senior leadership
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.