Job Information
Amazon On Road Manager in Cairo, Egypt
Description
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.
One of our main goals is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, we are continually striving to innovate and provide best in class service levels through excellence performance.
Amazon is seeking an Operations Manager in Last Mile Execution, with four key areas that you’ll always focus on are the safety, quality, customer experience, and productivity of your Operation.
This role requires working with multiple business and technical teams across the company to manage successful On The Road (OTR) performance, driving continuous improvement and enhancing carrier performance. The candidate must be effective in influencing leadership across customer service operations, technology teams, multiple support teams, multiple carrier partners and senior leadership.
Responsibilities include (but are not limited to):
You will be part of the Amazon Logistics Team, responsible of the day to day management of the Last Mile Operation, overseeing the On the Road (OTR) operation that focuses on the delivery of Amazon orders direct to customers.
Supporting a team of Delivery Service Providers in daily management of the last mile operation, including meetings, training sessions, assigning job duties, data analysis, metrics reviews and communicating with DSPs including management representatives and their drivers.
Key job responsibilities
Promote a culture of safety and wellbeing
Analyse and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts
Support and lead a team and handle administrative work alongside building and supporting a strong team culture
Analyse performance and suggest process improvements to optimise work and improve customer service
Collaborate with other managers to standardise shift processes
Basic Qualifications
Bachelor’s degree (or working towards a bachelor’s degree)
Advanced proficiency in written and verbal English and local language
Relevant experience in performing data analysis
Preferred Qualifications
Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
Experience of communicating with a wide range of stakeholders, including your peers and leadership
Experience in a logistical working environment
Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment