Job Information
Amazon Learning Associate, Learning & Development in Cairo, Egypt
Description
The Learning Associate is responsible for the coordination and execution of training for all process paths in the Fulfillment Center. Learning Associates evaluate and refine processes and techniques to improve learning effectiveness and production across all departments in the building. The Trainer assists in driving the success training plans and supporting the needs of the Fulfillment Center workforce.
Key job responsibilities
Act as a supervisor for Instructors and Peer Trainers with new hires
Deliver Instructor training, observation and coaching
Ensure training records are kept up to date through the console
Ensure training materials are kept and delivered against the standard and provide a positive learning experience
Use and analyze data on a daily basis to improve New Hire (NH) learning experience
Feedback to Instructors and Peer Trainers on their delivery NH groups performance
All tests/ audits are completed and responses are tracked
Organize (Instructors assignment) and monitor cross training for the operations to support peak skill requirements
Work with operations on a skill matrix to highlight gaps for critical role training
Support operations with the delivery of critical role training
Improve processes from gathering feedback and analyzing data
Support the recruitment of Instructors and Peer Trainers
Attend meetings when required and provide information required
Work in partnership with the agency managers to improve new hire performance
Support projects with feedback and improvements
Basic Qualifications
Well-honed communications skills, including presentation skills
Able to deliver feedback, coaching and deliver training
Experience using all MS packages, such as Word, Excel, and Power Point
Advanced English (C1 Level)
Willing to work flexible schedules / shifts (Days and Nights)
Preferred Qualifications
Manage multiple competing priorities
Demonstrates a methodical approach in tasks
Basic understanding of project management
Shows a drive for improvement of learning and design processes
Analytical skills ยท Sense of confidentiality
Trainer or Learning Assistant experience
Able to work independently and autonomously
Experience working in a fast paced environment