Job Information
Amazon Data Center Area Manager in Boardman, Oregon
Description
AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
Amazon is a fast paced technology company and a leader in the world of data centers. We are looking for proven technology mangers with experience in people management, strong technical understanding and the drive and vision to take our data center engineering operations to the next level. The successful candidate will have experience managing people and managers, creating, tracking and controlling budgets, devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions.
The candidate will be responsible for strategic and tactical issues in Data Center Engineering Operations such as ensuring and sustaining safety, security, availability, cost management, risk assessment and mitigation, review corrective and preventative maintenance of critical infrastructure and metric reporting.
The successful candidate will be operationally responsible for multiple data centers. Some high-level responsibilities include:
Act as an ambassador for safety within the team and to promote safe work efforts across the area
Management of the team of Data Center Engineering Operation engineers; this includes all aspect of people/performance/rotation/technical management.
Ensuring effective and efficient management of day to day Data Center Engineering Operations.
Manage/Improve operational workflows and risks
Act as subject matter expert in the data centers mechanical, electrical and control systems.
Ensure all operational KPIs and metrics are being measured and met.
Play a key part in innovation and driving automation
Be passionate about the quality and quantity of services and continuously strive to improve customer experience.
Manage Large Scale Events or outages, manage on-call rotation and escalations.
Perform vendor management for colocation facilities.
Ensuring the data center is compliant with all relevant security & safety policies and procedures
Oversee all aspects of the data center's critical physical infrastructure. Ensure that all work performed within the space is done to high quality and without impact to internal/external customers
Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion
Coordinates daily with a multitude of third party vendors ensuring adherence to contracted SLAs
Effectively and efficiently manage the operations budget and expenditures
Routinely operate as the after hours on-call Data Center Manager for the data centers in the region. This will include responding to any issues within the data centers and managing the investigation, mitigation, and recovery of the issue(s)
Provide support for weather events, planned outages, and unplanned outages
About the team
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
Bachelor's degree in a relevant engineering discipline or equivalent work experience in Mechanical/Electrical Field
6+ years of experience in a management position with 5 or more direct reports
10+ years of experience working in critical infrastructure operations
Preferred Qualifications
An excellent understanding of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units
Proven track record of people management and developing teams
Ability to solve problems at their root, stepping back to understand the broader context.
Has a strong aptitude for trouble shooting and problem solving
Ability to maintain SLAs through the implementation of proactive issue detection and reporting
Ability to follow accurate and complete support procedures, system documentation, and issue tracking entries
Shows good judgment and instincts in decision making
Ability to prioritize in complex, fast-paced environment
Proactively and continually improve your level of knowledge about Amazon business and relevant technologies
Able to demonstrate their ability to take ownership of technical issues brought to them by their customer base. If they are unable to resolve certain issues by themselves, can demonstrate a willingness to actively engage other support teams to drive it to resolution
Advanced electrical or mechanical certifications (Bachelor's degree or higher in a relevant engineering discipline is also acceptable)
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.