Job Information
Amazon Working Student - Learning & Development for Customer Service in Berlin, Germany
Description
At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.
ABOUT THIS ROLE
Based in Berlin, Audible GmbH is looking for a motivated Working Student (Werkstudent) - Learning & Development for Customer Service (m/f/x). Put aside your previous experiences or perceptions of customer service; Audible takes Customer Care to a new level. We’re dedicated to creating unforgettable experiences with a focus on exceeding expectations with every contact and decreasing customer effort.
As a Working Student - Learning & Development for Customer Service, you will...
Provide translation (mainly English to German) for training and internal documents as well as customer facing documents
Create, update and localize training material for existing and new features, processes and products
Perform evaluations of customer contacts according to our quality standards
Maintain content knowledge e.g. standard texts, FAQ's and articles in order to support the customer service quality results of our external partner
ABOUT AUDIBLE
Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. Our Hub+Home hybrid workplace model gives employees the flexibility between gathering in a common office space (work from hub) and remote work (work from home). For more information, please visit adbl.co/hybrid.
Basic Qualifications
You’re still a student, enrolled in either your first Bachelor or Master in Berlin and have at least 1 year of studies left
Experience in PowerPoint, Word and Adobe CS (or similar)
Fluency in German and English, both written and spoken
Preferred Qualifications
Good understanding of and interested in the field of Customer Service
Passion for learning and development
Flexible, proactive and positive personality with a “can-do” attitude
Ability to pay attention to details keeping the focus on the overall picture
Team player who is self-motivated, has a sense of urgency and has the ability to multi-task
First experience with Articulate 360 or similar authoring tools
Good verbal and written communication skills in Spanish, Italian and/or French
First experience in a Customer Service role
Our offer:
Support for ca. 20h per week, compensated with 15,87€ per hour
Contribution on the long-run (ideally 1 to 2 years) as a fully-fledged team member
Exciting insights into one of the leading companies in the sector of spoken word
International work environment in a beautiful Berlin Mitte location
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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