Amazon Jobs

Description

Our Program Managers are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. But as a Program Manager, pioneering new ways of thinking, designing and delivering is your mission. Collaborating with a wide range of stakeholders across the business, you’ll continuously be scoping out new solutions. You’ll conduct your own research and analysis, always with an eye on the long-term vision of the business. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon.

Amazon Freight Partners (AFP) is looking to hire a Program Manager in the economic model team supporting our Value Added Services (VAS) implementations. This role involves facilitating and supporting transport carriers adoption and utilization of our portfolio of VAS products and services. The objective is to enhance our partners performance and profitability. If you thrive on maximizing customer performance and digging in to new ways to improve customer success, this role is for you.

Key job responsibilities

• Take a big-picture approach in your analysis of product engagement, driving improvements across teams

• Work closely with a team of Program and Product Managers to drive the collection and implementation of requirements, ensure alignment with corporate objectives and contractual obligations.

• Generate and monitor tracking of VAS product adoption/utilization and report on key metrics

• Retrieve and analyze data using Excel, Access, SQL or other data management systems.

• Work alongside senior leadership to establish and prioritize improvement programs, seeing them through from start to finish

• Communicate with VAS vendors as the voice of the customer to recommend opportunities for improvement based on partner feedback

A day in the life

The role includes analyzing product adoption reports, developing VAS partner programs, engaging VAS vendors and partner facing teams, and updating senior leaders on program success across a matrix organization. You will spend your time with a blend of number crunching, partner management, and driving strategy improvements. Each day brings a new opportunity to delight our partners by leveraging the scale of Amazon to bring them products and solutions that improve their operations.

About the team

Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.

We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.

Amazon Transportation Services (ATS) is a rapidly growing, global operation unit, which significantly impacts the customer experience.

Within ATS, Amazon Freight Partner is a new program that enables entrepreneurs to start and grow their trucking business alongside Amazon, with exclusive and customized learning, ability to hire from their local communities, and long-term growth potential.

We are open to hiring candidates to work out of one of the following locations:

Berlin, BE, DEU | Berlin, DEU

Basic Qualifications

• A degree

• Relevant experience communicating with and influencing a range of different stakeholders including senior management

• Experience in program management, product marketing, business development or technology

• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

• Experience in defining and implementing process improvement initiatives using data and metrics

• Advanced proficiency in verbal and written English

Preferred Qualifications

• Advanced or master's degree

• Relevant experience working in a supply chain, logistics, or operations environment

• Relevant experience in third party vendors/customer management, specifically for carrier oriented products and solutions

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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