Job Information
Amazon Sr. Program Manager, Am-Flex in Bengaluru, India
Description
At Amazon we are building a world-class last mile delivery network in India, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors (IC) – called delivery partners (DP) – to make deliveries to our customers. With Amazon Flex, partners act as their own boss. They can build their own schedule and choose from different types of opportunities (scheduled-ahead blocks, instant offers), all while making great earnings. Amazon Flex is powered by a mobile app, which can be downloaded from web, and that works in concert with our advanced systems, allowing partners to sign in, grab an offer for a time, check out a map of the location, and more. We launched Amazon Flex in 2019, and redefined the way India works through a first of its kind E2E Technology platform in India for a pure gig economy workplace. IN Am-Flex already harbors thousands of DPs across 67 cities for A.in, Prime Now, and Amazon Food, and is set for an exploding growth path in the coming years.
In this role, you will lead the pricing, compliance and fraud management charters for Amazon Flex in India.
As a Sr. Program Manager, you will
Own the pricing strategy for Amazon Flex with alignment from Finance, India and global leadership. Design and execute tactical and strategic pricing interventions across Block and Instant Offers, to ensure competitive pricing, including identifying and reacting to external and internal triggers
Own the overall compliance charter for Flex in India, including central and state level interventions on policy changes for gig-workers. Work with relevant stakeholders like Public Policy, Legal, HR, ER, TRC and PR teams to represent views of the Flex program in the right forums.
Work closely with global compliance and change management teams to import learnings and represent India in WW forums
Ensure the Flex brand is accurately represented in internal and externa gig-worker evaluations
Program manage the rollout of the ‘Gig laws’ in India. Work with product and operations teams to ensure compliance to all relevant codes
Work closely with product and operations teams to program manage fraud detection and controllership initiatives
Earn trust from internal and external partners, manage multiple projects, and balancing contending priorities in a rapidly changing environment
Will rely on influence (over authority) to align multiple WW and IN stake holders, to drive complex, medium to large projects. Build the right scale mechanisms in a highly ambiguous environment, balancing between quality and pace of execution, with right framework to protect large business goals
We are open to hiring candidates to work out of one of the following locations:
Bengaluru, KA, IND
Basic Qualifications
2+ years of program or project management experience
Bachelor's degree
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Preferred Qualifications
5+ years of managing stakeholders in cross-functional project experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Experience defining program requirements and using data and metrics to determine improvements