Job Information
Amazon Business Analyst, India Customer Service in Bengaluru, India
Description
We are looking for an outstanding business analyst to join us in Concessions and Andon Team of India Customer Service.
Key job responsibilities
The BA will focus on- a) Finding opportunities to apply analytics to solve customer and associate problems b) Delivering business insights which help drive improvement in our defect metrics and drive customer satisfaction across Amazon India c) Supporting reporting function on key CS business metrics.
We are open to hiring candidates to work out of one of the following locations:
Bengaluru, KA, IND
Basic Qualifications
Bachelor's degree or equivalent
3+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience
Experience with SQL or ETL
Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages
Preferred Qualifications
- Master's degree in business or analytical discipline