Amazon Jobs

Description

Amazon Customer Service is one of the largest customer service organizations in the world. Our tens of thousands of Customer Service Associates around the globe provide world-class support to customers 24 hours a day, 7 days a week, and in over 15 languages (and growing). The Customer Service Identity and Access Management (CSIAM) team in Identity Services and Abuse Protection (ISAP) is looking for a seasoned Senior Software Development Manager to help build and own our innovative Identity and Access Management (IAM) software strategy and systems. We are looking for a highly-skilled and motivated leader to manage a team of engineers delivering critical corporate and department protective authentication and authorization technologies delivering identity and access management. We are seeking an innovative, intellectually curious, results-oriented technology leader with a history of driving large-scale software solutions, leading teams in project scoping, planning, and delivering to schedule.

Key job responsibilities

• Develop on-site and remote software development engineers through all stages of their career and align their delivery to business outcomes that enables future growth

• Manage the overall software development life cycle via both senior and junior engineers from project scoping, sprint planning, design scoping, engineering execution and ongoing operational support

• Create, prioritize, communicate, manage, and execute roadmaps, project plans, and commitments

• Delivery of quality applications on time and on budget

• Develop and manage the group, conduct performance reviews of team members

• Report on status of development, quality, operations, and system performance to management

• Work closely with Sr. Engineers and Team Leaders to architect and develop the best technical design and approach

• Foster culture of continuous engineering improvement through mentoring, feedback, and metrics

• Hire, coach, and mentor individuals; building a strong cross-functional organization with partner technology partners

• Propose and implement new projects or recommend system improvements.

• Have the obsession to drive a better customer experience through everything that we do here at Amazon

A day in the life

In this role you will work closely with teams across both the Consumer and AWS Security organizations, CS Tech and Operations teams, you’ll see and feel the impact of your work on our customers. This is a high visibility and high impact role that will interact with all levels of Security, CS Technology and Operations leadership. Our ideal candidate is deeply passionate about delivering the highest quality services. You’re naturally customer centric and thrive in a fast-paced environment that requires strong technical and business judgment and solid communication skills. The ideal candidate should also have demonstrated the ability to think strategically about business, product, and technical challenges.

About the team

Why Customer Service Identity and Access Management (CSIAM)? In CSIAM, you will be at the intersection between enabling Amazon scale and raising the security bar that ensures we maintain customer trust. You will raise the bar for continuously improving and delivering the authentication, authorization, and account management of hundreds of thousands of workforce users - distributed across hundreds of sites worldwide, internally and externally – as well as tens of millions of customer interactions every year. In CSIAM, we safeguard the personal information of both our workers and customers by validating that people are who they say they are, and that they access the least amount of data necessary in Customer Service systems. In order to make this happen, our team develops the product roadmaps, engineering platforms and systems enabling access that drives efficiency, enforces least privilege and enables our customers and partners to operate securely by default.

About Amazon Security

Diverse Experiences

Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security?

At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture

In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

• 3+ years of engineering team management experience

• 7+ years of engineering experience

• 8+ years of leading the definition and development of multi tier web services experience

• Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations

• Experience partnering with product or program management teams

Preferred Qualifications

• Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy

• Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $166,400/year in our lowest geographic market up to $287,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.