Job Information
Amazon Engineering Operations Technician in Ashburn, Virginia
Description
About AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
How would you like to be a part of Earth’s most customer-centric company? You would work with teams of front-line responders who support the operations of some of the world’s most powerful data centers. Our Data Center Engineering Operations (DCEO) team maintains and operates our critical infrastructure systems so that they are prepared to stand up against any situation.
AWS has the world’s largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Engineering Operations Technicians I (EOT’s) help keep the data center’s that way by working with the brightest minds from around the globe. The entire Infrastructure Operations (InfrOps) team tests and implements the newest technology and work practices to meet the demands of a changing market.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop celebrating our uniqueness.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home. Finding purpose and fulfillment is essential across all aspects of our lives, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Mentorship & Career Growth
We have a career path for you no matter what stage you’re in when you start here. As we strive to become Earth’s Best Employer, we know we must continuously raise our performance bar. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
A day in the life
Maintain data center critical infrastructure equipment ensuring 99.999% up-time of the world's largest cloud computing portfolio.
Ensure all safety procedures are adhered to while performing work.
Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center through the use of detailed technical procedures.
Manage and respond to ticketing queue based on ticket priority and assessed risk to our customers.
Perform routine equipment and site monitoring using building maintenance system (BMS), electrical power monitoring system (EPMS) for remote monitoring and human machine interface (HMI) for local monitoring.
Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.
Draft technical documents including methods of procedures (MOPS), standard operating procedures (SOPs) and emergency operating procedures (EOPs) to support planned and emergency equipment maintenance and operations.
Perform rack installs, rack decommissioning, operational readings and facility management.
Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA).
Serve as first escalation point for all facilities related issues for mechanical, electrical, and plumbing (MEP) items.
Provide key performance indicators to senior engineers.
Drive projects with moderate complexity at a site or campus level.
Perform basic root cause analysis of equipment issues and events and provide feedback to managers.
Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule.
Role may support more than one location/site.
Walk job sites in uneven terrain. Maintain balance and perform construction tasks while on a ladder
Regularly lift and/or move up to 39 pounds unassisted and participate in group lifts for 40+ pounds.
Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull.
Basic Qualifications
1+ years of electrical or mechanical, or 1+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience
High school or equivalent diploma
Preferred Qualifications
- 2+ years of data center engineering experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.